Privacy Policy

1. Information We Collect

We collect information you provide directly when you fill out a form, book a consultation, request an onboarding session, or message us — including your name, email address, mobile phone number, company name, and details about your business. We also automatically collect limited technical data such as browser type, device information, and pages visited to ensure site performance and security.

2. How We Use Your Information

We use your information to respond to inquiries, schedule consultations and voice agent walkthroughs, deliver marketing and digital services, provide customer support, send appointment confirmations and service updates, and manage your account. We do not sell, rent, or trade your personal information to third parties.

3. SMS & Mobile Information Non-Sharing Policy

Top Design DBA The Wyche Agency values your privacy. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Text Messaging (SMS) Terms & Opt-In

When you provide your phone number and opt in to receive text messages from Top Design DBA The Wyche Agency, you may receive SMS communications regarding appointment confirmations, service notifications, customer support, and, if you separately opted in, marketing updates. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any text message, or text HELP for assistance. Consent to receive text messages is not a condition of purchase or receiving any service.

5. Cookies & Tracking

Our site uses essential cookies to function correctly and analytics tools to understand how visitors interact with our pages. You can control cookies through your browser settings. Disabling non-essential cookies will not prevent you from using our services.

6. Service Providers & Subprocessors

We share personal data only with trusted service providers who assist us in operating our business — including CRM platforms, calendar scheduling tools, telecommunications providers, and analytics services — under written agreements requiring them to safeguard your data. These providers are authorized to use your personal information solely to deliver services on our behalf.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

8. Your Privacy Rights

You have the right to access, review, correct, or request deletion of your personal information. You may also opt out of promotional communications at any time. To exercise any of these rights, contact us at support@thewycheagency.com, hello@thewycheagency.com, or +1 (404) 939-1867.

9. Security Safeguards

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, or misuse.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised 'Last Updated' date. Continued use of our website or services following changes constitutes acceptance of the updated policy.